Aplus

URL: http://www.aplus.net/
Description: Headquartered in San Diego, Aplus.Net is a division of Abacus America, Inc. a California Corporation established in 1992. Over 200,000 small to medium size businesses trust Aplus.Net for their Internet presence.

Reviews (60):


 Lost my domain, Never use them again
Reviewer: Anonymous   2010-07-17
I registered and owned a Chinese IDN name xn--5m4ay5d.com (goldsilver.com) via aplus.net. I used their auto-renewal feature and thinking everything should be fine, like any other hosting company. 15 days before the expiration date, they sent me email and confirmed the auto-renewal was on, asking me to make sure the credit card information was current -- it was. Nothing happened for 45 days, and then I received another email from them telling me the renewal failed (no details) and the domain would be deleted. I asked for explanation but they could provide none. As a result I lost the domain due to some stupid error they had with their renewal program. I was so sick of them and moved everything out of this sh*thouse and never used them again. I considered suing them but in the end decided it's not worthy of my time.

 BEWARE - Dodgy Company
Reviewer: Anonymous   2010-05-06
We have been using aplus /codero for dedicated hosting for a few years, and whilst we were not overly impressed by there support capabilities and lack of knowledge they did deliver out of the box solutions ok. However real problems came when we decided to move to another host. We have tried to cancel the account for 3 months and been ignored. Still we have been unabled to cancel and are being billed. we have had to take this up with Visa Credit Card Disuputes. So Beware!!!

 HORRIBLE SERVICE. NOT RECOMMENDED
Reviewer: Anonymous   2010-02-18
I have had Aplus for over 5 years and finally I am pulling the plug. Their service is horrible. Every other week they change the outgoing and incoming hosting settings and emails go down. You can't run a full time business with this hosting server.

 Aplus has gotten HORRIBLE!
Reviewer: Owner   2009-12-11
APlus did their so-called upgrade and TOTALLY messed up my site. The site did not work, I had to delete the old site and re-do it in another format. They screwed up all the scripting and NEVER got it fixed. Now they have just screwed up another one. Call and you are placed on hold for 25 minutes each time and NO ONE ever calls you back….STAY FAR, FAR away..they are horrible since September 2009. I am actually considering legal action to recoup some of the cost of custom scripting they screwed up which cost me quite a bit.

 Aplus should be sued and shut down - WORST HOST EVER
Reviewer: Anonymous   2009-11-17
Aplus sucks. I mean they really really treat their customers really really poorly and the quality of their services is HORRIBLE! I chatted with them online where they say they will do this and that then they don't. So you email them a copy of the chat and they say conctact legal dept. Then the legal dept ignores you. If anyone is part of a class action lawsuit count me in!

 Poor Customer Service AND poor security
Reviewer: Anonymous   2009-10-26
This hosting vendor needs to improve customer service. Oct 23, 2009 they sent a message that migration would be done from Oct 24-30. Accounts being migrated were put under lockdown, with no ftp access, and limited access to tools. Notification was sent less than one day in advance. Notification was sent to the account, not to the emails for that account. The master acct/pswd was locked, as well as ftp access, making the msgs inaccessible. This is not the first time this

 God Awful - Look anywhere else
Reviewer: Anonymous   2009-10-19
Aplus is a nightmare. STAY AWAY. They have limited or no technical expertise and the customer service is abysmal. I have been trying to get an MX record altered for more than 3 weeks and they still cant figure out how to accomlish this 3 minute change. These people are god awful.

 Aplus sold our account to Hostopia
Reviewer: Keith   2009-09-30
Our account was sold by Aplus.net to Hostopia without our knowledge. Since then, we have faced so many problems and issues trying to keep our website up and running. Hostopia's customer service center is staffed with generic call screeners who will issue you a work number, then never get back to you. Occasionally your issues get resolved, but they don't bother to check back with you to see. No idea how many hours we have wasted on the phone trying to fix the problems Hostopia and Aplus.net created. Now we are trying to get an explanation on a bill they sent us, but no one there seems to know what it is for. I would recommend you avoid them both.

 http://aplus-dot-net.blogspot.com/
Reviewer: Anonymous   2009-08-03
Our story.

 Well they just suck really bad.
Reviewer: phr34k1sh   2009-08-03
Alright, basically... aplus.net sucks and is the worst host ever, r4p3.net was shutdown because we had a forum with free content that was posted and they claimed it was phishing material when all it was was a tutorial on how they are made... so, don't fucking use them, they fail.

 Bad service - website hacked multiple times
Reviewer: Anonymous   2009-06-22
My website was hosted by Cedant for 5 years and we were never hacked. I moved the site to APLUS servers after they bought Cendant because there was a price difference. In four months my site has been hacked 3 times. I have changed passwords on all accounts and the hacking continues. In addition, support is terrible - all they do is defend why service or billing is wrong. I am particularly angered by tech support's lack of ability to help and then sending the specific clauses from the services agreement stating they are not responsible for ...

 avoid!!! Site down for days
Reviewer: Anonymous   2009-06-12
They are the worst hosting company EVER!! Avoid. I really don't want to recount my nightmare with them, but just avoid at all costs.

 aplus.net suck BIG time !
Reviewer: Anonymous   2009-05-20
I am an x Aplus.net employee and I can tell you that they fuck up all customers BIG TIME ! There are rarely prior suspension notices besides there are uncountable number of problems going in the background that are 100% depending on Admins that are constantly scratching their balls and nothing is working as it should. The billing is one hell ! If you do not trust me just look at your invoices online or for fun call the support and you can die laughing because event they won't clearly understand it LOL never the less Unlimited is NOT unlimited in matters of traffic etc. For quick example I can tell you that you have CPU and and DB CPU time usages that are NOT MENTIONED AT ALL and someone with some dynamic site is simply doomed. Streaming etc is also going to exceed your CPU usage time real quick not to mention DBs. The only thing that is worth it in my opinion is some Dedicated Servers but ONLY if you know how to operate with them. Do Not Count on FREE support for Dedicated Servers ! That is for sure !

 sucks
Reviewer: Anonymous   2009-03-23
After canceling my account(and I did cancel) over three years ago, I get a call from a collection agency telling me I owe over $400. Apparently they don't have any record of me canceling...so why haven't I received any contact from them in over three years regarding an outstanding balance? Still waiting for someone to call me back from Aplus to figure this out. Anyone else have this issue?

 Aplus.net Shared Hosting Service is Suspect
Reviewer: Jay   2009-02-27
So what do you do when you have HTTP 500 server errors? Look at the Apache error log in your logs directory, right? Well, you don't have access to them with Aplus.net -- nor do the Tier 1 support people you talk to. So when these errors are ubiquitous and spurious, you are screwed. Tier 1 reproduces one error, logs it, someone up the chain looks at it once and the page loads and the case is closed. And so you repeat your call -- no joy -- and the cycle is repeated again and again. The totality of the problem is never investigated by anyone who knows their ass from a hole in the ground. I'm about done with this firm. I have bumped my issue up the line and I'll see what happens. I'll report back either way, but until then, unless you just want to host a few static HTML pages, I'd look elsewhere.

 Avoid this scam company or they'll rip you off!
Reviewer: Anonymous   2008-04-11
Bad points: Many bad points: (1) this company overcharges, on multiple occasions and I had my card blocked by my bank (2) I gave up some domains and 1 year after they wanted to charge me for renewal (3) despite my reclamations and complaints, I wasn't able to solve the overcharges and the other scams (4) unfriendly staff (5) disorganized company: staff don't know their own rules, everyone says something else, one doesn't know what to believe (6) they put Google ads on hosted sites, which as I know is not permitted by Google (7) very complicated system: payment complicated, complicated accounts, disorganized website Good points: NONE! AVOID THIS SCAM COMPANY!

 CHECK OUT APLUSDOTNETSUCKS.COM
Reviewer: Rob   2007-12-11
Check out my website http://www.aplusdotnetsucks.com

 Worst host of 2007
Reviewer: Joe   2007-12-10
They are down for 11 days for me now. Totally rubbish host with no responsibility for client\\\'s business. If you have money with no where to spend, go with Aplus and experience the frustration.

 Phoenix colo outage - they suck!
Reviewer: Anonymous   2007-12-05
Beginning 11/29/2007 they ran into extreme packet loss in their Phoenix facility. Then on Sat 12/1, they decide to move all servers to another facility. 1 week later, endless calss and emails later, and my dedicated server is still down. They wont ven help me move to another hosting company!! Stay away, stay far away

 Whiners?
Reviewer: gboone   2007-11-30
At least the whiners will put their names. Aplus.net has cheapest options. You get what you pay for.

 Dedicated Server - Sucks, BAD, BAD, BAD
Reviewer: Anonymous   2007-11-29
I\\\'ve had a dedicated server with Aplus for 1.5 years. I need to get a new host. They have serious outage problems and they will never tell you. As I write this, my server has been up and down for 3 hours with 25-75% packet loss. How did I find out? By doing my own monitoring. No contacts, not updates, no details, nothing... This has happened 3 times in the last two months. Customer support is terrible. Constant equipment failures too. Don\\\'t be like me. Its the height of the Christmas shopping season and my server is down... Stay away from Aplus.net

 whiners
Reviewer: Anonymous   2007-11-10
i have 4 dedicated servers and 16 websites currently running with aplus.net and i didn\\\'t have a single issue with them. billing is perfect, their tech support is perfect, and every 2 months i get a call from my account executive asking if i had any problems with it. If that isn\\\'t a great service, what is it? 10/10!!

 you have no idea where you are getting into
Reviewer: jayme pereira nunes   2007-10-27
i got ripped off as well. stay very away from this guys, the service is horrible!!!!

 I cant tell you how bad APLUS.NET SUCKS!
Reviewer: Anonymous   2007-09-24
Their servers go down CONSTANTLY! I have a dedicated server from them. A virus hit the server Thursday and after waiting on hold for several hours, I finally got someone on the phone who barely spoke english. He said \\

 they were ok and now suck
Reviewer: Anonymous   2007-08-11
I have a dedicated server with them... constantly going down over the last few weeks. Just not good enough really

 horror beyond horror
Reviewer: Anonymous   2007-07-25
I have shared and dedicated with them. My sales rep told me i was outgrowing my shared service, After slling me a epro pack he put me on dedicated. Thats when the Sh*t hit the fan, They put me in an ADMIN only panel called plesk. Its great for setting up sites but sucks from a webmaster point of view. I am lost in a sea of confusion. And god forbid if i ask. one tech mmanager offered help and then i get a phone call from the VP saying im bothering him. Whem it was him generating the questions. Now they want 150.00 an hour for tech support. So im leaving-im screwed for shared-prepaid. and i can live with that-althought there forums software allows spammers and porno hackers. (atiqueteed software) Folks they do have a point thier not managed servers. they just want your money and to hell with you.Besides most of them dont speak english and are all in bugaria not in the usa. even the managers. For small guys doing small stuff thier great , but grow then your a problem to them. STAY AWAY FROM APLUS-TRY FASTSERVERS.NET THIER WAY MORE EXPENSIVE BUT SEEN TO BE WORTH IT. Know the old saying \\

 liar
Reviewer: Anonymous   2007-06-30
their salesman told me they accepted adult website on Dedicated servers! I get a dedicated server and pre-paid for one years, after 2 months their abuse center close my site and told me that's because adult content on my website! I request some time to transfer my files to another server and refund my money, they didn't give me any time, and told me they don't have refund in dedicated servers! I forward the emails that their sales guy was told me adult sites are OK in aplus dedicated server and they just refund me for 4 months! their support really sucks. they just talk to you when you are going to buy or pay something!

 Aplus.net Sucks!!
Reviewer: Anonymous   2007-05-28
These guys are terrible, really, really bad service, their customer service is soo bad its laughable. Stay away from them .

 Three network outages in last three weeks
Reviewer: John Nagle   2007-05-21
I lease a dedicated server from aplus.net, and they have some real problems. Three times in the past three weeks there have been network outages or overload conditions that resulted in high packet loss rates, up to 100%. The support people admit they have a problem, but usually try to blame their networking provider.

 considering a lawsuit
Reviewer: Anonymous   2007-01-28
even though I put my domain in an \\

 They are the worse and lie to you.
Reviewer: Anonymous   2007-01-26
They do not really back up your data unless your plan is closed. Also they lie to everyone about their great service. They will have your site down for days trying to get it fixed/

 deceptive sales practices, then it gets worse
Reviewer: Anonymous   2007-01-03
aplus has truly proven to be one of the worst companies i have ever done business with. they blatantly lie to get customers to sign on the dotted line. view all the details and the pending class action suit at http://aplus-webhosting.com

 INSIDIOUS
Reviewer: Anonymous   2006-08-24
A staff who redefines the bastardization of the English language; coupled with arrogance, poor service, and lack of knowledge. Services with excessive

 i left them 4 months ago
Reviewer: Anonymous   2006-02-16
i was with them for around 3 months. Their servers always crashed and how much downtime. I decided to leave and go to a different host. The best decision i have ever made.

 Very, very poor service.
Reviewer: Matt   2006-02-15
Very, very poor service. Constant downtime, poor customer support and poor training. Their servers would crash or be down for hours at a time on a nearly weekly basis. Simply updating our database would often crash their server for a full hour. I do NOT recommend this company at all.

 I've had a dedicated server with Aplus for about 2 years (I don't know why I've stayed so long) and have had NIGHTMARE support conversations
Reviewer: robroy   2006-02-15
I've had a dedicated server with Aplus for about 2 years (I don't know why I've stayed so long) and have had NIGHTMARE support conversations, HUGE billing mistakes, and so many things go wrong it makes me want to cry. Don't go with Aplus.net ever!

 I've been using them for over a year now from Hungary.
Reviewer: Feri   2006-02-15
I've been using them for over a year now from Hungary. No problems at all. Billing is correct, support was always available, quick and professional. Now I'm planning to move a site to them from another provider with huge mysql search demand. I hope it will be all right. I give them a 5/5.

  Problems with this host include their website interface and, above all, customer support.
Reviewer: Trout   2006-02-15
Problems with this host include their website interface and, above all, customer support. The interface is user-unfriendly, does not allow you to block cookies or pop-ups, and is generally slow. Customer service is usually available, but the staff does not seem well trained, the quality of the phone connection is always poor, and the accents of the people on the line are so difficult to understand that I get the strong feeling I'm not talking with someone located in the US. I came to this site looking for a new host after I experienced an e-mail outage for about 24 hours, due to a glitch in the A-Plus subscription renewal process that was never adequately explained to me. This is completely unacceptable; I would not recommend this provider.

 worst billing and customer support
Reviewer: paul   2006-02-15
worst billing and customer support every month they got the billing wrong- would spend voer 1 hour each month correcting the billing on the phone with their customer service. Then the next monthe same error would appear. Credit card charges still in dispute.

 This is by far THE WORST hosting company I have ever encountered.
Reviewer: mickapoo   2006-02-15
This is by far THE WORST hosting company I have ever encountered. I am a web developer who has worked with many different hosts- and aplus.net is a complete disaster. Their control panel is not user-friendly, but beyond that, it's their technical/customer support that is completely useless and unprofessional. I wish I had saved the transcript like some others have done- so I could post it here. They are so rude, it's unbelievable. They have no knowledge of what they are doing, say they are going to email you something, and never send it. I have never been treated more unprofessionally and as rudely as I have by the "live chat" workers at aplus.net. STAY AWAY! My client is switching hosting companies as we speak. They have been nothing but a complete nightmare. However, if you like being treated disrespectfully, they might be the one for you.

 I have been very happy with the Aplus hosting.
Reviewer: Mike   2006-02-15
I have been very happy with the Aplus hosting. Though my site is rather small, primarily just a family site with photos, they were very helpful when I set up the site. At one point, I had problems getting Frontpage extensions to work on the site. Their folks were very helpful and responded quickly via email. My only complaint would be the lack of MySql in the Solo XR plan that I have. Otherwise, highly recommended. (I have not experienced any downtime or other issues mentioned in other reviews).

  I have been with Aplus for 2 months and the server has crashed so severely twice that it has caused me to have to perform a full restore
Reviewer: Frogbutt   2006-02-15
I have been with Aplus for 2 months and the server has crashed so severely twice that it has caused me to have to perform a full restore, lose all of my data, and they charged me $50 each time to fix their crap! What a joke! I have been hosting my site on various servers since 1995. I have never experienced such garbage in my life! AVOID AT ALL COSTS!!!

 I want a refund
Reviewer:    2006-02-13
Never give your money to this company, its terrible. No support or anything 1/5 If there was a 0 i would choose that!

 the worst by miles
Reviewer: George thompson   2006-02-13
loads of downtime and slow account. Although, the support i did recieve was terrible. They didnt have a clue what my problem was.

 ugh
Reviewer: Anonymous   2006-02-13
i fell into their trap about 6 months ago. With their "great support" We were very angry and humiliated

 shut the site down
Reviewer: quentin cross   2006-02-13
Cant somebody contact the isp to shut it down? Its truely horrible, the people who run it are evil.

 sound bad
Reviewer: daniel johnson   2006-02-12
they sound realy bad no support or any thing,billing you for stuff you havn't had now that takes the monkey

 These people are absolutely the worst
Reviewer: Sid   2006-01-31
These people are absolutely the worst and the most rude hosters I have ever dealt with. I did not want my service anymore so I just let it lapse and figured it would go away, boy was I wrong I have been getting e-mails daily for over a YEAR and A HALF! S

 Worse tehnical support and customer service I have ever received
Reviewer: Gloria   2006-01-31
Worse tehnical support and customer service I have ever received. Never calls you back after promising to do so. Billing is anyway they like. If you don't like it, they threaten to take your site down. One company I would never recommend

 Absolutely horrible customer service.
Reviewer: Wolf   2006-01-31
Absolutely horrible customer service. When I finally did get a human being, he couldn't speak fluent english and gave me the typical song and dance with regards to the problems I was having. Their control panel was awful and errored on numerous occasion

 This company is horrible to deal with.
Reviewer: Anonymous   2006-01-31
This company is horrible to deal with. My first experience with them was positive and I decided to try them again with disatrous results. The support is terrible and they harrassed my clients for domain transfer even though I specifically told them NO!

 worst billing and service ever.
Reviewer: paul karius   2006-01-31
worst billing and service ever. Every month they got the bill wrong . Spend over 1 hour each month correcting the bill and then the next month the same error would appear. Credit card charges still in dispute.

 No Support at all
Reviewer: James Broker   2006-01-31
No Support at all, Will NOT reply to you emails and have tried to bill our credit card for a service we do not have over 12 times and will not stop. We had to cancel our credit card and they still try to bill the card over and over.

 Will attempt to bill you for services not agreed to
Reviewer: Robert Philabaum   2006-01-31
Will attempt to bill you for services not agreed to. When you balk at paying for such, they will IMMEDIATELY lock you out AND take your site(s) down. CS and Billing will not respond to attempts to contact. Have filed complaint with BBB.

 Very Good!
Reviewer: jonasuk   2006-01-25
I host a technical website since a year back and its never gone down, and bandwidth is great . Doesn\'t allow adult content though (according to TOS), bear this in mind.

 Not that good
Reviewer: higharboi   2006-01-25
I ordered a domain name on A Plus (www.aplus.net) on the 27th July 2005. During online checkout, I chose to pay with a check. On their confirmation page, there was only the mailing address where I should mail the check, but not how much my total was! It didn\'t mention any other fees. Later on I received an email from A Plus stating I could pay by check, but that I would have to pay an extra $5 processing fee! And once again my total balance was nowhere to be found. I had to call their toll free number to find out my balance. I spoke to someone at their call centre in India, and no offence, but I had a really hard time understanding what he was talking about. I foresaw that I might have a hard time communicating with them if they overcharged in the future. So I requested to cancel my order. Wish me luck...

 Very Poor!!
Reviewer: Anonymous   2006-01-25
I created an account with APlus.net to create a web page for myself. Because of time constraints with school and work, I was unable to use the space. I contacted them when my year was up and told them that I would like to not continue the use of their service because I did not have time to create and maintain a site. Weeks later I was billed the renewal cost for the site. I then spent weeks in phone calls and e-mails trying to get the money refunded to me. That was over a year ago. For the last week or so I started getting e-mail saying that my domain was about to expire and if I didn\'t contact them it would not renew and be cancelled. I just dismissed it as an error on their part. TODAY I received an e-mail saying they renewed the domain. I contacted their tech support and was told I was billed again for the renewal. I told him that I wanted to be refunded and he told me that I would have to call back later to talk to someone else who could help me and that he would put me in the computer as \\

 bad
Reviewer: Anonymous   2006-01-16
I have been with Aplus for months, and their service was okay. untill they started billing extra for support!

 Horrid!
Reviewer: Anonymous   2005-12-13
Very, very poor service. Constant downtime, poor customer support and poor training. Their servers would crash or be down for hours at a time on a nearly weekly basis. Simply updating our database would often crash their server for a full hour. I do NOT recommend this company at all.

 HORRIBLE!
Reviewer: Anonymous   2005-10-03
I've had a dedicated server with Aplus for about 2 years (I don't know why I've stayed so long) and have had NIGHTMARE support conversations, HUGE billing mistakes, and so many things go wrong it makes me want to cry. Don't go with Aplus.net ever!