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URL: http://www.dedicatednow.com   Sweet!Reviewer: Roj 01-23-2006 their support has improved over the months and the hardware is fantastic!  dedicated servers with dedicated nowReviewer: daniel johnson 02-05-2006 there servers at grate vaule for moeny i think they are a bit slow on da support but it did egt better ova time,i only think i didnt like was when i orderd a server with them they wanted me to copy front and back of my card and i dont do that for any one, i thought it might be a scam......but if they didnt ask for that it would be a grate company over all they are ok  Are better bestReviewer: khalil 02-20-2006 Are better best Technical Support = 100% Excellent supports Uptime & Reliability = No coom Customer Service = its gOOd I wish them to the conciliation I ordered a server from dedicatednow.Reviewer: irishost 02-20-2006 Hello, I ordered a server from dedicatednow.What happened? They charged my card and I never received a server, also when I asked for refund they told me that the server is online. Where.....? So if you do not want to pay for a service that you will not receive, do not buy from them I'd like to give my review on DedicatedNow.com, the best server provider on the internet today in my opinion.Reviewer: TravisBMA 02-20-2006 Hello, I'm not sure if this is the best place to post this so feel free to move it. I'd like to give my review on DedicatedNow.com, the best server provider on the internet today in my opinion. I ordered one of the worst servers you could possibly get and the server proved fast and very reliable, these guys have a top notch datacenter and their technical support staff, 100% reliable. I have since upgraded and they've never been better, great bunch of guys. So if you're seeking a dedicated server, at LOW prices check 'em out! I highly recommend them! I love both companies. I currently have two servers with Layered tech, before i was with LT i was with Dedicated Now.Reviewer: hosttds 02-21-2006 I love both companies. I currently have two servers with Layered tech, before i was with LT i was with Dedicated Now. The only reason i moved was because of pricing. I personally regret the move, but i needed lesser prices and both windows/linux servers. The support at Dedicated Now is amazing. You call in, someone answers, and they will actually work on your server with you right there over the phone if something is wrong. I love their services. I may move back to them eventually. the only thing i didnt like was the massive setup fee to get the lower monthly cost. Their speeds are faster in my opinion, and the latency was lower. LT on the other hand is nice as well. Support is ok, setup times are ok (Dedicated now was just a few hours for me in comparison). Network is great, but has a higerlatency and slightly slower speeds. Over all, if you need windows, id say to stick with LT so you dont need to purchase a windows license and send it in to DN. Otherwise, id say to make the move Dedicated Now Dedicated Server ReviewReviewer: http://www.ion-web.com/ 02-21-2006 Sales Experiences: 9/10 Sales with dedicatednow has been pretty consistent. The first server that I purchased through them was during a big rush of sales that they had due to another datacenter having uptime issues. The setup of the server lagged a bit because of some cpanel problems that were occuring with that particular batch of installs. Matthew, one of DedicatedNow's sales people, made sure that he emailed us to let us know what was going on, and the box came online shortly after. Another good thing about their sales is that they offer several items (ram, hard drives, rrp's, etc) as one-time-fees. If you're staying long-term, it's nice to be able to purchase an extra drive or whatever and not have to pay each month. Pricing: 9/10 The pricing is a bit higher than some other budget providers out there - however I do believe that you do get exactly what you pay for. For the extra money invested - I feel that it's definitely worth it. I also have a feeling that they may be retooling their offerings when they reopen sales - not that I know for sure, but I have a feeling about it Network: 10/10 When I started, I believe I was on "Nac DJCN". After some problems with that and their growth, they bit the bullet and went to full-on nac premium bandwidth. This bandwidth is *great* - I can't find fault in it. Latency is consistently low, and of the customer base that we have, which includes lots of overseas customers, we get less complaints about latency/PL than we do with other datacenters. Currently, they're re-ordering their network into individual VLAN's, whereas if you ordered a server before it was not on one. Haven't gone through this process yet with ours, but in the past VLAN customers were not affected by network blips that 'regular' customers were. One other thing that caused much controversy was the change of allotted bandwidth allowed with each server. When I signed up, it was 500 gigs in+out. This has been changed to 500gigs in + 500 gigs out - this is a non-issue, as we never hit the ceiling with the previous setup anyway. It may be important to those who run streaming services or whatnot through their boxen there, so I thought I'd note it. For a graphical overview of a 'typical' month there, see the attached graphic. I chose a random month, yet most months are about the same. Last month had some scheduled downtime not noted in the graphic, and this month isn't long enough to make an accurate graph, so I included november as an example. This is as monitored from the ev1 datacenter on 90 second intervals, with 'service warning' meaning latency/pl and 'service critical' meaning downtime. Server Setup/Hardware: 8/10 When I signed up originally, I signed up for a 1.7 ghz p4 cpu server - this particular motherboard/cpu combo was the reason why they earned an '8'. The chipset that was used for this particular server build was a non-intel chipset. Recompilations of the kernel worked fine for a while, but then at some version of the kernel the disk IO drivers must have changed - the server wasn't really as stable anymore due to this, and I had to revert kernel versions to keep the server up. Later, that started not working as well either - so we swapped the memory on it. That didn't fix it either... So I upgraded to a p4 2.4 on this particular machine - this one uses an intel chipset, and it's been absolutely flawless since. The server is rock solid, and kernel recompiles work just fine. The remote reboot port that they've issued to us has worked well too, when it's (infrequently) required. There have been some customers who have reported problems with it, but I guess they're moving to an entire new system with it - so this negative may go away at some point in the future. One thing that I don't care for is the fact that they do not currently sell dual xeon servers - I hope that they consider selling these in the future, as I believe it'd be a no-brainer to pick one of them up. They do not sell Redhat Enterprise, which at this time isn't really a detracting point given my terrible past with it ( see http://www.webhostingtalk.com/showt...threadid=229306 and be prepared to read a novel-length thread for more details ) Support: 9/10 The single most important thing to us as a dedicated server customer is that the company stand behind us when need-be. They have done that, and done it well. They bill themselves as an 'unmanaged' service provider - my experience with them is anything but. For most normal day-to-day things, we handle it without an issue - the only things that we need help with are things that cannot be done remotely. However, they have helped us quickly and efficiently during times of crisis, and *did not charge us when they could/should have* during those times. You of course, shouldn't expect that, but it highlights their supportive nature. One definite selling point for them is that while they sell unmanaged solutions, you can pay them by the hour to repair whatever needs repairing. This makes for an excellent backup solution, knowing that with a quick charge of a credit card they'll do what's necessary. I know that those that those looking for a 100% managed solution for rock bottom prices don't like that kinda thing, but system administration time costs in either quality of service or monetarily - make your choice. Network outages and maintainence announcements are handled with their forum software. Whenever they can, they announce any scheduled downtime ahead of time in their forum. While I'd prefer a regular email list service for this function, the forum works. You have to 'subscribe' to their forum to get the updates. Communication is something that I feel is important from any provider, and this is where dedicatednow loses a point. They've always been communicative, but in the recent past with the sales halt and VLAN deployment, they've been conspicuously silent. They have always been very open in the past, and I'd like to see them return to that regarding the service affecting issues such as the vlan deployments. The locking of said topics in their forum is sometimes a bit overzealous (in my opinion) on these two topics, but I'm sure that they'll update us when new information is to be had. The billing is nice and easy to work with, and was even understanding when we had some bank-related problems and had to switch. I do however wish there were an easier way to obtain invoices for the services rendered - it does not appear as though there's an easy way to get the full thing online. Abuse Issues: 8/10 Much ado has been made recently about nac.net and abuse issues in the recent past. My experience with the abuse team has been good - they've simply forwarded the information necessary to stop the spam/spamvertized websites to me, and let me handle it. They have a well-defined process for it, where they'll take action only if we do not. Compared to providers who yank the cat5 at the slightest notice of any sort of abuse before contacting the customer - this is a welcome feature of the service. However, they've lost 2 whole points off of this for one main reason - they had some issues with spews, in that they didn't report that the spammers had been removed in the newsgroup for some time - so their listing grew and eventually started affecting email. This has since been resolved, and we've noticed no email issues since. They've been attacked unfairly because of this at several large news sites - but my direct experience with them is different. Total (sum): 53/60 In summary - I'm quite happy with the service, support, and hardware I've recieved from these guys. My dream is that I can order a new, shiny, dual xeon from them soon, so I hope that they get their sales ramped up soon and take that suggestion into consideration. If they don't, I guess I could just colo it To matt, jay, and crew - thanks for the good year, and we look forward to continued business with you. greatReviewer: Anonymous 03-20-2006 When i bought my server, it was fast and good quality. Way to go! I've been with DedNOW for a few years now so I thought I'd post some feedback on their service....Reviewer: Cranky 03-23-2006 I've been with DedNOW for a few years now so I thought I'd post some feedback on their service.... Their support staff are excellent (thanks Avi, Brian, Rikk, Mike, Weihan!) - the best I've come across in the US - with quick, professional and helpful responses at all times. They're willing to offer advice on troubleshooting non-standard software, reboots are handled in minutes, and will do anything you need them to do (within reason). They are very knowledgeable (it's like the difference between a drugged dog (ThePlanet) and einstein on steroids (DedNOW) when compared to theplanet/servermatrix) and perfectly suited for their jobs. I recently (last night) had a problem with a Virtuozzo installation on a new server due to Virtuozzo kernel not being 100% compatible with SELinux (Bugzilla, LKML) so after their initial console troubleshooting and being unable to diagnose further (it's not their software after all) they hooked up a remote console in less than an hour for SWsoft to continue the diagnosis - a great example of DN going out of their way to assist when they didn't need to. This isn't the first time they have done something like this, and I don't expect it to be the last. The network is relatively stable, it's had a few problems in the past, but it seems pretty solid right now and they're adding level3 next week to improve things further. Any problems seem to be handled very quickly. Server hardware is reliable. My only negative point currently is a temporary lack of Urchin, but I'm told that is about to return very soon ... so this is negligible really, I can wait a few weeks. I'd recommend them to anyone looking for a reliable provider backed by a solid support team. They have exceeded my expectations and requirements (and I'm not the least demanding customer around) at all times since I ordered my first server a few years back ... they're the perfect US home for my business.  their support has gone to \\\'0\\\' plus bad hardwareReviewer: Anonymous 09-07-2007 I have been with dedicatednow for few years and can say I was satisfied. I did have few hardware problems but not as much as this year. I had ordered a server and had my hard drive, ram and everything else changed over 10 times in about 5 month period. This is totally unresonable. Second to that their support is all to none now. All they respond is that you should pay extra for any kind of problem even if the problem is central as apache. Theplanet even fixes those problems. Take it from me, avoid at all costs. fine as long as you NEVER need supportReviewer: Anonymous 11-26-2007 If you ever need any sort of support, like even for someone to respond to your email say, then this isnt the place for you |
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