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URL: http://www.serverpronto   Very Poor!Reviewer: Matt Rouse 01-19-2006 So-so server and service, until I tried to cancel my server. They kept saying they\'d take care of it, but MONTH AFTER MONTH, they kept billing me. I finally had to have my credit card dispute the charges. Go to www.serverpronto.org for more information  Brilliant!Reviewer: Jeff Somats 01-19-2006 This is the best value I have found so far for a dedicated server. They cost less than half of my last service provider and I have not had any downtime/reliablity issues. Customer support is always available and they actually know what they are doing. Server Pronto is terrible!Reviewer: Matt of serverpronto.org 01-19-2006  Server ProntoReviewer: Nick 01-19-2006 Very reliable and a great deal. support is expensive, would recommend only to experienced users. they kept billing meReviewer: Matt Rouse 01-31-2006 So-so server and service, until I tried to cancel my server. They kept saying they'd take care of it, but MONTH AFTER MONTH, they kept billing me. I finally had to have my credit card dispute the charges. Go to www.serverpronto.org for more information This is the best valueReviewer: Jeff Somats 01-31-2006 This is the best value I have found so far for a dedicated server. They cost less than half of my last service provider and I have not had any downtime/reliablity issues. Customer support is always available and they actually know what they are doing. welllReviewer: daniel johnson 02-10-2006 site dont work my mates have had bad past with them Very poorReviewer: Dmitriy Lorovkin 12-27-2006 I\\\'m looking for another dedicated service provider. These guys asked me three times to fill the request form before they could make a server setup. Even I specifically noticed that it was the only one request, they charged me twice. Once some drunken bastard switched off the server. I spent a week before forced them to switch it on back. Their billing software is full of bugs. Often I receive invoices for 1969 year. When my bank declines to pay, they say that they will cut off the service. It looks like they hired the most stupid clowns to their customer support. They have two tickets for support? Ha! You will spend all of them for just explaining them what where did they made another mistake. So, if you have money to waste for nothing, try Serverpronto! Stay Away from Server ProntoReviewer: Flav 07-03-2008 I'll just paste my ticket exchange the server is down Your ticket has been submitted to our Technical Support department, one of the staff members will review it and reply accordingly. Listed below are details of this ticket, you will need to use the ticket key listed below to update the status of this ticket from web. Ticket Information: Ticket ID: LIR-69824 Ticket Key: a6ca9807 Subject: the server is down Department: Technical Support ------------------------------------------- the server is down There were no errors on the console, I restarted the server. Thank you Rate this ticket: Helpful Not Helpful Ticket ID: LIR-69824 Tracking URL: Click Here Department: Technical Support Created On: 24 Jun 2008 11:19 AM Last Update: 24 Jun 2008 11:19 AM Status: Closed Posted on 25 Jun 2008 12:45 PM --------------------------------------------------------- Unfortunately the problem with the server seem to be a hard-drive that's failing. We can re-image your server and slave the old harddrive for you to recover any data you may have in the old HD. Let us know how to proceed. Thank You, Rate this ticket: Helpful Not Helpful Ticket ID: LIR-69824 Tracking URL: Click Here Department: Re-boot Created On: 24 Jun 2008 11:19 AM Last Update: 24 Jun 2008 12:30 PM Status: Open -------------------------------------------------------------------------------- Hi guys, any news? We've been down for a long time now and we are losing money on this disruption. Will you be able to recover the system/data? I don't understand what happened because for a while you managed to recover everything and then, after e few hours you lost it again. What happened? Do you have a phone number where we can call you? SP1437 Posted on 25 Jun 2008 01:41 PM -------------------------------------------------------------------------------- Is your data in the drive that in your server or is it on the one we took out. We can put the other drive in. Me Posted on 25 Jun 2008 04:03 PM -------------------------------------------------------------------- Me Please do it, we don't know where is the data because we can't access anything! Thanks ------------------------------------ Me Please put back the HD that you took away. I can't believe you did this! Without knowing the importance of the data there! ------------------------------------------- Me Posted on 25 Jun 2008 04:05 PM What the hell are you doing to solve this? Who told you to take away one of the HDs? Can you please escalate this? I can't wait any longer for you to solve this issue -------------------------------------------------------------------------------- SP1435 Posted on 25 Jun 2008 10:15 PM the tech who took the disk out will be here tomorrow, he will take care of it Thank You. Posted on 26 Jun 2008 12:52 AM -------------------------------------------------------------------------------- ME f.... brilliant! and what if he becomes ill? or decides to quit the job? or whatever? what kind of technical support is this? SP1435 Posted on 26 Jun 2008 01:06 AM -------------------------------------------------------------------------------- We are sorry for the issue, I do know that the hard drive was not recognize by the BIOS and it was preventing the server from booting, that is why it as removed. we are going to make another attempt but please do not expect good news, you need to recover from your backups. We do not keep backups. Thank You. SP1437 Posted on 26 Jun 2008 07:59 AM -------------------------------------------------------------------------------- Your server package which comes with 2 harddrives is now up to 4 harddrives. 1st you should be charge for the 3rd one use which was not done. You should communicate to us where your data since you are the one who has control of the server. We are glad to assist you as long as you know what you need help with. We did not crate this situation we are just trying to help you resolve. SP1449 Posted on 26 Jun 2008 10:46 AM -------------------------------------------------------------------------------- Me, We tried everything in our power to get you server up and running with the original data with out success, the hard-drive had a hardware failure. At this point we can't do anything more except sending the failed hard-drive to you, so you can ship it to a data recovery facility. Let us know how to proceed. Thank You, SP1443 Posted on 29 Jun 2008 11:18 PM -------------------------------------------------------------------------------- Update the ticket. Thank you Posted on 30 Jun 2008 06:12 AM -------------------------------------------------------------------------------- Me I don't believe this is the true story. If it were the HD that went physically Kaput, you wouldn't have been able to recover the server for a few hours. What screwed everything was what you did afterwards. Probably, someone decided to take our HD to the bin or equally worse, to format it. Who knows what exactly you did. I don't buy this story because its not consistent: You don't physically ruin an HD, then repair it and then again ruin it. Something happened and you are not telling me what it is. Me Posted on 30 Jun 2008 06:19 AM -------------------------------------------------------------------------------- Update the ticket. Thank you Rate this ticket: Helpful Not Helpful Ticket ID: LIR-69824 Tracking URL: Click Here Department: Technical Support Created On: 24 Jun 2008 11:19 AM Last Update: 26 Jun 2008 10:46 AM Status: Open --------------------------------------------------- Here is your update: Cancel my account. Your tech support is pathetic only matched by your honesty. I don't know why I hired this server from a company that doesn't even publish who is in charge of it: no executives, no owners (yes of course you say its Infolink, but Infolink is as obscure as your company), no nothing. I believe that at the begining to attracted a lot of people with your offers. Now, you are just turning the wheel, collecting the money, providing sub-minimal maintenance to your infrastructure. Hasta la vista!! --------------------------------------- Now would we offer to send you the drives if what you are alluding was true? Think about it. We are proud ourselves in satisfying our customers and we are sorry to see you go. Good luck. Account Cancellation: Requests for canceling accounts must be made by completing the form available for download at: serverpronto. com / documents / spcancel.pdf Due to security concerns, this form must be completed in its entirety. This form must be sent via mail to: ServerPronto/Infolink Attn:Cancellations 3109 Grand Ave. #455 Miami, FL 33133 or fax to: +1-305-324-1919 Incomplete forms, forms e-mailed, or forms sent without the requested documentation will not be accepted. You must have all account information to cancel. terminate cancel cancellation termination --------------------------------------- Ticket close for inactivity. Servrpronto Support Rate this ticket: Helpful Not Helpful Ticket ID: LIR-69824 Tracking URL: Click Here Department: Technical Support Created On: 24 Jun 2008 11:19 AM Last Update: 30 Jun 2008 11:07 AM Status: Closed --------------------------------------------- I will not send you any fax or cancellation form. I am formally communicating you that I don't want your service anymore. Don't you dare to bill me again! Apalling service, pathetic company! ---------------------------------------------- you have been told what to do, do as you wish thank you Rate this ticket: Helpful Not Helpful Ticket ID: LIR-69824 Tracking URL: Click Here Department: Customer Service Created On: 24 Jun 2008 11:19 AM Last Update: 01 Jul 2008 03:31 PM Status: Open Review Comment Experience: Stay Away from ServerProntoReviewer: Anonymous 07-01-2008 I'll just paste my ticket exchange Dedicated Hosting from these guys is a joke the server is down Your ticket has been submitted to our Technical Support department, one of the staff members will review it and reply accordingly. Listed below are details of this ticket, you will need to use the ticket key listed below to update the status of this ticket from web. Ticket Information: Ticket ID: LIR-69824 Ticket Key: a6ca9807 Subject: the server is down Department: Technical Support ------------------------------------------- the server is down There were no errors on the console, I restarted the server. Thank you Rate this ticket: Helpful Not Helpful Ticket ID: LIR-69824 Tracking URL: Click Here Department: Technical Support Created On: 24 Jun 2008 11:19 AM Last Update: 24 Jun 2008 11:19 AM Status: Closed Posted on 25 Jun 2008 12:45 PM --------------------------------------------------------- Unfortunately the problem with the server seem to be a hard-drive that's failing. We can re-image your server and slave the old harddrive for you to recover any data you may have in the old HD. Let us know how to proceed. Thank You, Rate this ticket: Helpful Not Helpful Ticket ID: LIR-69824 Tracking URL: Click Here Department: Re-boot Created On: 24 Jun 2008 11:19 AM Last Update: 24 Jun 2008 12:30 PM Status: Open -------------------------------------------------------------------------------- Hi guys, any news? We've been down for a long time now and we are losing money on this disruption. Will you be able to recover the system/data? I don't understand what happened because for a while you managed to recover everything and then, after e few hours you lost it again. What happened? Do you have a phone number where we can call you? SP1437 Posted on 25 Jun 2008 01:41 PM -------------------------------------------------------------------------------- Is your data in the drive that in your server or is it on the one we took out. We can put the other drive in. Me Posted on 25 Jun 2008 04:03 PM -------------------------------------------------------------------- Me Please do it, we don't know where is the data because we can't access anything! Thanks ------------------------------------ Me Please put back the HD that you took away. I can't believe you did this! Without knowing the importance of the data there! ------------------------------------------- Me Posted on 25 Jun 2008 04:05 PM What the hell are you doing to solve this? Who told you to take away one of the HDs? Can you please escalate this? I can't wait any longer for you to solve this issue -------------------------------------------------------------------------------- SP1435 Posted on 25 Jun 2008 10:15 PM the tech who took the disk out will be here tomorrow, he will take care of it Thank You. Posted on 26 Jun 2008 12:52 AM -------------------------------------------------------------------------------- ME f.... brilliant! and what if he becomes ill? or decides to quit the job? or whatever? what kind of technical support is this? SP1435 Posted on 26 Jun 2008 01:06 AM -------------------------------------------------------------------------------- We are sorry for the issue, I do know that the hard drive was not recognize by the BIOS and it was preventing the server from booting, that is why it as removed. we are going to make another attempt but please do not expect good news, you need to recover from your backups. We do not keep backups. Thank You. SP1437 Posted on 26 Jun 2008 07:59 AM -------------------------------------------------------------------------------- Your server package which comes with 2 harddrives is now up to 4 harddrives. 1st you should be charge for the 3rd one use which was not done. You should communicate to us where your data since you are the one who has control of the server. We are glad to assist you as long as you know what you need help with. We did not crate this situation we are just trying to help you resolve. SP1449 Posted on 26 Jun 2008 10:46 AM -------------------------------------------------------------------------------- Me, We tried everything in our power to get you server up and running with the original data with out success, the hard-drive had a hardware failure. At this point we can't do anything more except sending the failed hard-drive to you, so you can ship it to a data recovery facility. Let us know how to proceed. Thank You, SP1443 Posted on 29 Jun 2008 11:18 PM -------------------------------------------------------------------------------- Update the ticket. Thank you Posted on 30 Jun 2008 06:12 AM -------------------------------------------------------------------------------- Me I don't believe this is the true story. If it were the HD that went physically Kaput, you wouldn't have been able to recover the server for a few hours. What screwed everything was what you did afterwards. Probably, someone decided to take our HD to the bin or equally worse, to format it. Who knows what exactly you did. I don't buy this story because its not consistent: You don't physically ruin an HD, then repair it and then again ruin it. Something happened and you are not telling me what it is. Me Posted on 30 Jun 2008 06:19 AM -------------------------------------------------------------------------------- Update the ticket. Thank you Rate this ticket: Helpful Not Helpful Ticket ID: LIR-69824 Tracking URL: Click Here Department: Technical Support Created On: 24 Jun 2008 11:19 AM Last Update: 26 Jun 2008 10:46 AM Status: Open --------------------------------------------------- Here is your update: Cancel my account. Your tech support is pathetic only matched by your honesty. I don't know why I hired this server from a company that doesn't even publish who is in charge of it: no executives, no owners (yes of course you say its Infolink, but Infolink is as obscure as your company), no nothing. I believe that at the begining to attracted a lot of people with your offers. Now, you are just turning the wheel, collecting the money, providing sub-minimal maintenance to your infrastructure. Hasta la vista!! --------------------------------------- Now would we offer to send you the drives if what you are alluding was true? Think about it. We are proud ourselves in satisfying our customers and we are sorry to see you go. Good luck. Account Cancellation: Requests for canceling accounts must be made by completing the form available for download at: serverpronto. com / documents / spcancel.pdf Due to security concerns, this form must be completed in its entirety. This form must be sent via mail to: ServerPronto/Infolink Attn:Cancellations 3109 Grand Ave. #455 Miami, FL 33133 or fax to: +1-305-324-1919 Incomplete forms, forms e-mailed, or forms sent without the requested documentation will not be accepted. You must have all account information to cancel. terminate cancel cancellation termination --------------------------------------- Ticket close for inactivity. Servrpronto Support Rate this ticket: Helpful Not Helpful Ticket ID: LIR-69824 Tracking URL: Click Here Department: Technical Support Created On: 24 Jun 2008 11:19 AM Last Update: 30 Jun 2008 11:07 AM Status: Closed --------------------------------------------- I will not send you any fax or cancellation form. I am formally communicating you that I don't want your service anymore. Don't you dare to bill me again! Apalling service, pathetic company! ---------------------------------------------- you have been told what to do, do as you wish thank you Rate this ticket: Helpful Not Helpful Ticket ID: LIR-69824 Tracking URL: Click Here Department: Customer Service Created On: 24 Jun 2008 11:19 AM Last Update: 01 Jul 2008 03:31 PM Status: Open |
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