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URL: http://www.easycgi.com/shared_hosting/?kbid=4795   Good customer serviceReviewer: Fsmart 04-07-2006 EasyCGI has a good customer service. We asked questions on the weekend and got 3 replies. We will plan to host our site with them in the future.  EasyCGI gave me too many problemsReviewer: Dan Y 04-07-2006 I've hosted with them for about 2 months now. At first everything worked just fine but that was before I started using my MS SQL Server database. I don't know if it's a coincidence or not but once I started using my database the site started having problems. The first problem I had was a weird caching issue where my uploaded FTP files would not show up when I access it via my web client. In other words, I'd upload a file that says "HI THERE" and when I load up the page in my browser it doesn't say "HI THERE" like it's supposed to. Note: I know this was not a caching issue on my end. This is an overly simplified example. Second problem I had was with a directory that could not be deleted. They tried to claim the problem was on my end but I know it wasn't. Finally, the last straw is that for the last 30 minutes my website has been down. It's friday at 6:30pm PST right now so there's no one at easycgi to look into my problem. I'll have to wait till next MONDAY in order to talk to someone. Customer service was mediocre. They weren't rude but they weren't very polite either. They took my # down once to contact me if they fixed one of the problems I was having. They enver called. Bottom line - if you need a reliable host, do NOT go with easycgi. They had me set up the same day I signed up - within hours!Reviewer: B.J. Griffith 04-07-2006 They had me set up the same day I signed up - within hours! Whenever I call them, someone always picks up the phone right away, and they get back to my emails immediately. Easy CGI has been one of the best web hosting companies I have ever used.Reviewer: tophercoby 04-07-2006 Easy CGI has been one of the best web hosting companies I have ever used. I have hardly experienced any problems with them at all - no crashes, no downtime, and they are always helpful if I ever have a question about any scripting issues, or any of the coding I have used on my site. Here's the best part... whenever I call to ask a questions, a PERSON always answers the phone - almost immediately! The people are very friendly, and helpful, and will do whatever they can to help you with your problem. For hosting, and support, I give easy CGI an A+  What was promised to be a FREE set up very quickly become a $25.00 charge + a $25.00 + a $25.00 + a $25.00 charge.Reviewer: Howard Moseley 03-27-2006 What was promised to be a FREE set up very quickly become a $25.00 charge + a $25.00 + a $25.00 + a $25.00 charge. I was setting up an ASP site and they charged to register every DLL .... isn't this simply a part of setting up an ASP site? You can also forget the Disk space... Yes, plenty of disk space but extremely low space allowed for your Database. I ended up purchasing 12 gigs of disk space to run a 2.5 gB database.... and the price that was advertised at $26.95 per month quickly grew to $66.95 per month. Overall, I would not recommend this Host to anyone. They have a multitude of ways to charge you and when you are in the process of setting up or transfering a site to them... you have little choose but to pay all the fees they gouge you with. I have since changed to another Host and must say.... NO set up fees and the monthly fee is Exactly what they advertised. I have not checked the page load speed, but off hand it seems much faster. Stay far away from this Host company... way too many tricks for my taste. |
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