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URL: http://www.hostway.com   Downtime is completely unacceptableReviewer: Dan 03-28-2006 I have been with Hostway for about 1 year and although better than my last provider, they still leave much to be desired. Start with downtime. My site is routinely unreachable for at least an hour. Tech support: same as a person before said: they change settings all the time and things stop working. (For example, Soft Artisans Fileup stopped working out of the blue a while ago and they an enterprise license for it.) When I call or e-mail I try to be as verbose as possible to speed the solution by but they NEVER completely read the e-mail so I have to repeat myself over the course of, usually, 3 subsequent e-mails. If you have a problem that does not generate an error message, you can pretty much forget getting any help within a week's time frame. Their tech support is usually about 2 steps behind any problems you have to describe. Here is a question... When a first level support guy has no idea how to evaluate a customer problem, how can that person possibly get any valuable answers from higher level support people? Such is Hostway. Good prices but don't run your business from one of their shared plans.  Great options - poor customer serviceReviewer: Jerry 03-28-2006 I've been a hostway customer for a few years now. In the last 6 months or so their servers and customer service have seemed to change. I find myself (on a weekly basis) having to call them to fix some strange thing they reset on the server (permissions, etc). Then to make matters worse, their outourced customer service keeps me on hold for 30 + minutes and then proceeds to tell me everything is fine. It's not, if it worked yesterday, it should work today. If you're already a customer, I HIGHLY recommend that you never use email customer service. You can put in giant 40pt font 'PLEASE LET ME KNOW WHEN YOU HAVE FIXED MY ERROR' and they still won't tell you. Poor support for nonstandard optionsReviewer: Tony 03-28-2006 Several years ago, I signed up for a merchant account through Hostway but discontinued it after a year because it was too expensive. I recently found a less expensive service and tried to use with Hostway. I have had a series of problems - first, I learned after I signed up that I needed a more expensive hosting plan. Next, I had a series of problems getting it to work with their service. The worst part happened, however, when I thought I had tested it adequately (they had no instructions for testing), but hadn't and lost several hundred $s in sales I shipped out but never received money for. They first told me they could recover the credit card numbers, then found that a default setting did not retain the credit card #s, so I was out the money. No sympathy or even an apology. With their customer service, I've found I often have to ask the same question several times. Phone calls are more effective than emails, which don't seem to be read with much thoroughness.  Hostway is OKReviewer: Roger 03-28-2006 Hostway is OK if you are a Windows user and sign up for extra services through their site, paying rates that are often higher than elsewhere. Several years ago, I signed up for a merchant account through Hostway. I ended up canceling it after a year because it was too expensive. Recently, I found a less expensive service and tried to start up again. First, I found that I had to sign up for a more expensive hosting program than described on their web page. Next, I had a series of problems getting it set up, often having to contact their tech support several times for the same problem. The worst part came, however, after I thought I had tested the account and it appeared to be working. (They had no instructions for testing.) I lost several hundred $s in income after I shipped product without getting paid. Several of their customer service reps at first told me they could recover the credit card numbers, then they discovered a default setting had prevented the numbers from being stored. No apology or sympathy from Hostway. They just said it was my fault and they were not responsible. Hostway gone downhillReviewer: Peter 03-28-2006 I have been a long time Hostway customer and for a long time was quite happy with them. In recent months they have gone downhill a lot. Support requests aren't answered anymore, the admin area (Sitecontrol) often is painfully slow and certain features don't work properly anymore. Moreover I can get better packages with php ability and databases at much better rates elsewhere. I'm now in the process of moving my sites away for them. Great Company, bad plansReviewer: Scott 03-28-2006 I have used (and continue to use) Hostway for about 5 years now. In that time my website has been down for maybe 1hr from one downtime experience. Their staff is very helpful most of the time. My only drawback with this company is that their plans are too expensive for what they offer. They need to look at what others are offering an be competitive with that. My ultimate hosting company would be Hostway with plans/prices like Ix Web Hosting.  horrible domain name registration problemsReviewer: Robert Oklahoma 09-26-2007 My domain name expired, so I renewed it. three days after renewing it, it is still not pointing to my website, I cannot change any contact details to transfer the domain, and my emails go unanswered. I am so glad this is something personal and not a business deal. Impossible to get helpReviewer: Anonymous 06-14-2008 It's renewal time, and I find that my domain has somehow been mysteriously transferred to this registrar in the past years. I call in, and through some miracle, get a grouchy lady who helps me get logged in and guides me to the spot where I can get my Domain Transfer Auth Code. I get setup with my new domain provider, and the auth code fails. I'm on day two waiting for a reply more helpful than |
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