U2-Web

URL: http://www.u2-web.com
Description: Many service providers try to sell you their service at a very low cost, in the end you are left with no support and very minimal uptime which can cause drastic impact on your business. u2-web gives you speed and reliability at all times.

Reviews (24):


 Excellent service and hosting in general
Reviewer: J. Spinhirne   2009-06-21
Outstanding service, reliability, and all the features needed to run php-MySQL.

 bad
Reviewer: Anonymous   2007-12-09
Be prepared to answer their(Steven Byrd) questions like \\

 Great Support
Reviewer: Anonymous   2007-04-06
Great customer service prior to buy service, Great service in "novice questions", VERY patient, I feel important here! The excellent customer service and technical skills are the best advertisment of this people! Also, always chat online service available. THAT IS GREAT ALSO! I really recommend this company!

 Best Support!
Reviewer: Anonymous   2007-04-06
Excellent support on Live chat. Tecnicians very helpful. Thanks

 Pleased
Reviewer: Jon   2007-03-28
as time goes by i am even more pleased with the decision we took to switch to U2. The hosting solutions provided are excellent. Great value for money and the support when you need it is readily available in a friendly, patient manner (which is great for non techies like me). Here is to more years with U2-web.

 Great!
Reviewer: Kevin   2007-03-17
These guys are great, the service is fast and always very helpful. The best part is my site is faster than it has ever been! I was with Godaddy, and I wold not recommend them to my worst enemy. U2 gets both thumbs high up so far for everything I have had experience with... Keep up the good work guys!

 Outstanding
Reviewer: Slurm   2007-02-24
U2-web is outstanding. This is my 2nd web hosting service and I was a bit apprehensive at first, but u2 set my anxiety at ease with excellent customer service. My previous webhosting service didnt even come close! I am a bit of a novice when it comes to web design and I was afraid of asking the "stupid" questions. Once I spoke with Nigel he never once made me feel incompetent. These guys really care about what their customers think!

 Fantastic
Reviewer: Elvis   2007-02-01
Absolutely fantastic. Super-reliable, highly communicative re: any changes, and above all superb customer support. They do not farm out telephone support overseas, you can get a knowledgeable rep on the line for real-time chat or very responsive email support. And greeat prices too. Highly recommended.

 Good Support
Reviewer: Anonymous   2007-01-25
Support is really good - Nigel stayed with me thru the whole signup and introduction on setting up the site and control panel. Keep up the good work.

 Impressed
Reviewer: Anonymous   2006-10-23
Particularly impressed with the live chat customer service support - extremely helpful. This persuaded me to go with U2web rather than another service provider.

 Professional!
Reviewer: Anonymous   2006-08-14
I initially chose U-2 for the price and features. The price and features remain solid. However, I am sticking with them and will unless they get rid of me ;) because of the level of service. I am the type of user who knows just enough to screw things up. They have always politely and quickly (less than 1 hour usually) resolved my problems (that is, fixed my mistakes). They are very keen on maintaing their level of service, security, and professionalism. Like I said, I like them.

 The Best
Reviewer: Anonymous   2006-07-14
Simply the best hosting service, with the most efficient customer service.

 exceptional
Reviewer: Anonymous   2006-07-04
My experience with this host, thus far, has been exceptional in terms of customer support and communications; very professional, prompt, and friendly administration. Users are kept up-to-date on issues in a timely fashion and questions/support tickets are responded to promptly and courteously. (Anent the review a couple of posts down, I did not have any issues involving the migration to the HSphere; a wealth of information was provided, and doing it yourself was, indeed, not required; and I experienced no loss of functionality thereby).I will update my review in future, but thus far my experience has been thoroughly positive.

 Perfect
Reviewer: Anonymous   2006-06-16
I started with u2 web about a month ago. I have experience as a web designer but my sites had been hosted at academic institutions, this was my first experience with a comercial host. I know just enough to be dangerous, and u2 web has been great in both helping me do more and be safe at the same time. The add-on scripts have worked almost flawlessly, and I have been able to fix minor glitches with no problems. I set up a community site that now has over 60 users in short order. The service has been very prompt and professional. I look forward to a long and fruitful relationship with them.

 disspointed
Reviewer:    2006-06-07
I was rather disspointed when they say they only accepts someone with a verified paypal account. I did send them a support ticket regarding this issue, but I was quite dissapointed when they did not solve my problem regarding the verified member. So, I have no choice but to go with Polurnet hosting, which you do no need to be a verified paypal member to sign for an account. u2-web has a great support team, I have send them 2 support questions and I receive the anwer to my questions within a few hours. One thing that attracts me is also their pricing. Its very cheap compare to other host and they also give some interesting discount rates.

 Very nice
Reviewer: Donn   2006-05-30
Been hosting with u2-web for a year, and I'm very impressed. you get all the usual stuff like mysql, mailboxes, perl, python, etc etc. The crazy part is that I get support responses in HOURS, not days. Most of my questions are answered in less than 4 hours, which is fantastic. If I had to find an improvement area it would be that they don't offer python 2.4 yet, and I have a couple CGIs that require functions only found in 2.4. This doesn't apply to many people however. I get my hardcore python hosting at another hoster. Nice job u2web.

 It's ok
Reviewer: Anonymous   2006-05-30
FOLLOWUP REVIEW: 1) Per my previous review, on the day I sign up U2-Web was changing that very day their fee/ policy as regards domaine name registration. Before that day, when one signed up one received one free domain name / registration. I wrote to them after I signed up to even remind them of this agreement and to be certain that the credit would be issued. I was assured everything was okay. Well, I received my credit card statement today and the credit is NOT there. I have been charged $18.99, which is th #3.99 per month fee + the $15.00 domain name / registration fee. Not good as I will now have to contact them to try to get this resolved even though I had tried to make certain at the time of sign up that the credit would be applied just so that I wouldn't have to contend with this issue later, which I now must do. 2) I am having trouble seeing ANY changes I make to my website after I make them. The changes simply do not show up when I look at the site pages after the changes are made. I contacted U2-Web and was told to change the setting under Internet Options so that the browser checked for updates every visit to the page. This did not help. There were no other suggestions. They claim it must be AOL, who is my ISP. However, when I use the webspace that AOL provides its members, the changes show up on the pages after I make them. I must state that i am not knowledgeable enough to determine why this is happening, i.e., the webpages are not appearing as updated when going through / using the U2-Web server, but are updating when using AOL server. This situation is really untenable, even for someone with a very simple site where one makes very few changes simply because on eisn't sure if the lack of change on tehhwebpages(s)is due to you screwing up the change / HTML code on the page or if it is because of the U2-Web server (or some other reason). All I know is that this problem certainly takes the pleasure out of having a website. The changes will only appear if one gets off AOL then logs in; however, that is not always a guarantee. BTW, I have tried deleting all cookies, all temp fiels, all prefetch files, etc., but nothing will solve this issue. Also, it doesn't matter if I use AOL directly or go through Internet Explorer to make the web page changes, the changes fail to show up on the pages immediately. This is simply unacceptable, especially if one has a site that requires many changes. The only way I would be able to determine if the problem is with U2-Web or AOL is to try another web host. U2-web said to call AOL, but what do I tell AOL because, unfortunately, talking to AOL customer service is worthless in almost all cases. 3) I tried to get help to understand how one can use the website builder program that is part of the package. In other words, what does one have to do since it appears that the program must be downloaded to one's computer, which apparently isn't the case at all. From my conversation with the U2-Web Live Help person, I gathered that the program does not have to be downloaded, but I had a difficult time getting that person to explain things on a very basic level as to what needs to be done to utilize the website builder software. I really wanted him to just provide step by step instructions as what he was saying made no sense to me, though I am sure it made perfectly clear sense to him. (Note, I am not being critical here, just that one must be able to come down to the level of the person's knowledge to whom you are speaking, otherwise the other person will get frustrated.) It ssems you need to cut and paste teh program into some folder in your website files(?) If this is the case, there definitely needs to be a detailed explanation regarding what to do to utilize this website builder program. I will say that I finally just gave up. I am sure it is a very simple process to do whatever is necessary to utilize this software, but it just seemed that the person at U2-Web was making this a longer and more drawn out discussion than necessary to answer a seemingly simple question. There should be easy, simple and detailed instructions on the site regarding what needs to be done to take advantage of the U2-Web features that come with the packages. Maybe there is such and I completely overlooked them. Now, I do want to say that U2-Web has been responsive in their dealings, which cannot be said about many other companies. Overall, this appears to be a decent company that is really trying to make a good name for itself in the web hosting business. They still have a little tweaking to do, in my opinion, but there are certainly far worse out there from everything I have read regarding other web hosting companies. I give them a 3 out of 5 for RELIABILITY until ISSUE NUMBER 2 above is resolved, i.e., why the web pages are not updating immediately after a change is made when they are subsequently viewed in Internet Explorer. Also, downgraded to 4 out of 5 in Customer Support until the domain charge as explained in ISSUE #1 is refunded / credited to my charge card. ISSUE #3 is minor and can be rectified easily, I assume through additional communication with Support personnel. g-man

 My experience
Reviewer: Anonymous   2006-05-30
NOTE: THIS IS A PRELIMINARY REVIEW. I just signed on with U2-WEB a couple of days ago, so how good long term service is I cannot vouch. Also, I DO NOT RUN A BUSINESS nor do I need a lot of space or will upload a lot of pages. Again, people with those requirements may end up having a different experience, but they will have to relate such. I am not checking the 'uptime' of my site every 5 minutes or one hour, so I cannot comment on the actual uptime compared to a person who would be aware of this because they run a business where this is critical feature of a good web host. I use U2-WEB to host a small, personal website. I looked at reviews for a lot of sites. As you will find, it is hard to know what are legitimate reviews, bogus reviews or someone with a grudge. I didn't really want to pay a lot of money for a site, just something to post a few pages. There are other providers with similar plans and, honestly, include somewhat more for a similar amount. Yes, it would have been nice to have 2 or 3 free domains, but the main thing I was looking for was someone that could answer my questions immediately or within a resonable time and had what appear on the web reasonably good rating from what appeared to be legitimate reviewers. U2-WEB fell into that category. So, I contacted them via their LIVE SUPPORT feature, first to see if someone actually was available and what type of service I would receive. I clicked on LIVE SUPPORT and was immediately in touch with Nigel. He spend a good 1/2 hour with me answering my questions about domains and domain transfer and the plan I was considering, etc. As we spoke they were changing part of their plan from 1 free domain name to 15% off price of package / features. He said he would credit my account the domain fee should I eventually decide to sign up that day. I want you to note that there was absolutely no pressure to sign up, just that if I did to e-mail him and he would make certain I got the credit. I told him I would consider his company and we disconnected. After a bit, I realized I forgot to ask a couple of questions, so I tried LIVE SUPPORT again. Again, immediate connection with Nigel and he answered all my questions without hesitation. The fact that I could actually immediately speak with someone and they answered my ALL my questions, and took as much time as necesssary to do so, pretty much made me decide to try them out. So, I signed up, which was pretty straight forward. Then came the time to test their system by trying to upload a couple of pages. I did not explore their site to see if their is information for beginners to help them begin uploading. If I had one thing I would suggest they explain on their webpage is that there are two separate entities that require a user name and, in one case, a password. One system uses the user name you sign up with, the other requies registering again with another (or same?) user name and password. This was a tad confusing, but they eventually explained away my confusion. Anyway, I use WS_FTP_LE, which I was told by Nigel prior to my signing up for service that I could use to upload pages as their server supported that program. Well, call me lazy, but I did LIVE SUPPORT again to get help with the fields to fill in on the WS_FTP_LE screen that would contact their server and upload the pages. This time I reached Steven, and the connection was again immediate. I told Steven that I wanted him to assume I knew nothing and to just walk me through the WS_FTP_LE screen fields. Especially, I needed the server/host name to put in that particular field, which he provided. He went through the fields one at a time (apparently, he was looking at a WS_FTP_LE screen on his end or had a copy of the screen in question), did so patiently, answered additional questions cheerfully and that was that. So, we disconnected and I connected to the server, uploaded a couple of test pages, typed in my URL and there they were. My own personal first .com website! NOTE: I had used WS_FTP_LE to upload pages to the web space that AOL provides their users, but it is not a .com or .org or .net type site. This is why I had some familiarity with the WS_FTP_LE program. It is the only one I've ever used. I checked today the WHOIS directory to see if my site appeared, and it does. Also, I want my info to remain private, and it is. I sent Nigel AND billing a reminder about the credit they should place on my credit card for the domain name. I promptly received notice from both areas I sent e-mail / ticket confirming receipt of my message and another not much later comfirming the credit would be applied. This has been my experience so far with U2-WEB. I will see what appears on my billing statement as far as charges and credit for domain name and report back as to whether or not the credit was applied and, too, how the site is functioning overall. This will be in about 3 weeks or so, unless something negative happens in the meantime. However, as of now, U2-WEB has been simply a pleasure to deal with as I know anyone who needs help appreciates the relief one feels when they can readily contact a REAL, LIVE PERSON quickly and who is knowledgeable enough to answer your questions. Remember, my questions were very basic. I cannot guarantee similar results for someone that is uploading a very complicated site with tons of requirements. Someone with such a site would need to write a review about their experience with U2-WEB. I hope you find this review helpful when you are looking for a webhost. JUST SO ALL WILL KNOW, this review will be submitted to JUBILEESTALLIONS.ORG, though I cannot find a way on that site to review all the reviews for a webhost. g-man

 Inexpensive
Reviewer: Chris   2006-05-30
I have been with U2-web for a while now and have to say thier reliability is great... and thier reseller package is awesome. I used to pay a lot for 2 domains and was out of room. I am now paying a lot less for 5 domains and have lots of room to spare. The techs contact me checking to see if I have any issues just to be on the safe side. For someone looking to host a few things this is definately the best inexpensive route to go.

 Recommended!
Reviewer: Anonymous   2006-05-30
A++++ Customer Support, A++++ Pricing, A++++ Reliability & A+++++++++ Recommend to Others. Outstanding Hosting Providers! This is my first hosting provider and I found that their admin and services are very easy to use for beginners. Many options available to build any site quickly without sacrificing quality. Since this was my first provider, I thought I would check them out since they offer a trial and found it so easy to use. I upgraded just days after signing up to their starter plan to help me determine how much space I will actually need for my sites. It was very easy to upgrade, took only a minute and can be done at any time. Phenomenal Customer Service! Their customer support is far superior than others (what I been advised by others, who use other providers). They have gone above and beyond to assist me with my sites, whenever needed. Amazingly, I never had to wait longer than 20 minutes for a response. If I could give them a 100 out of 5, I would. Excellent pricing and plans! Who says you get what you pay for??? In addition to the great customer service, you get plenty options, plenty of space and usage and at a great value. Very Reliable! No problems at all. I feel confident that my sites is up and running at all times. I actually found them on this site and compared their services offered to providers that were highly recommended. I selected this one because of their customer service seemed to be better than other providers according to the other comments in here. I have been very satisfied with their services and I would highly recommend their services. I suggest that anyone new to site building and looking for a new provider or even looking to move from their existing host, place u2-web on the top of their list. MRM

 A+
Reviewer: David   2006-05-30
When my year-long agreement with my last host ran out, I knew it was time to search for a cheaper plan. After looking through webhostingjury.com, I found that u2-web was the cheapest (by a factor of 2) of all of the top rated hosts. Others may have been a few tenths of a point higher,for their basic site. A+

 A++
Reviewer:    2006-05-24
Update to my May 18 comment. I was working on my site in the middle of the night last night and ran into a road block. I could not continue working on my site unless I could get a very technical question answered from technical support. I sent them an email at 1:20am and received the answer I needed from them at 1:25am. If you are like me and work on your site in the middle of the night I thought you should know that. I continue to give them a A++. Tim

 A++
Reviewer: Anonymous   2006-05-04
U2-Web gets A++ for every category as of 5-18-06. I have been with them for 3 days and my site is up and running. They have responded within 5 minutes to the 2 questions that I have had. When you sign up with them you receive an email with all the information that you need to make your move to their site without having to ask anyone anything or dig around in the support files for all of the paths that you will need. If you are like me and have to set up your on MySQL databases for different scripts, then look no further than U2-Web. They have a very large selection of scripts to choose from. For example WordPress, just choose the WordPress script, fill out your info and click a button and it builds the database for you. For those of you that are about to take that first big step onto the WWW highway, then U2-Web is where your journey should start. I will be doing more post as time goes by so that you can see what U2-Web is really about. If something major happens that I think changes the above comments I will post. Tim

 Good
Reviewer:    2006-05-04
Good options, although they use an old version of python.